At Nicestyle Shop, we want you to be completely satisfied with your activewear purchase. If you’re not happy with your item for any reason, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange. Please note:

  • All returns must be in original condition with tags attached
  • Original shipping fees are non-refundable
  • You are responsible for return shipping costs

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Women’s Underwear
  • Bras & Base Layer items
  • Swimwear with removed hygiene liners

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. Wait for approval – Our Virginia Beach team will respond within 1-2 business days with return instructions
  3. Package your item securely in the original packaging if possible
  4. Ship your return to our warehouse at:
    Nicestyle Shop Returns
    4644 Allison Avenue
    Virginia Beach, US 23452
  5. Track your package – We recommend using a trackable shipping service

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Credit card refunds may take 5-10 business days to appear on your statement
  • For exchanges, we’ll ship your new item once the return is received

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective. For international returns, please note:

  • Customs fees and import duties are non-refundable
  • We cannot mark returned items as “gifts” to avoid customs fees

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Nicestyle Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Fit Issue, Wrong Item, Damaged, etc.] – Preferred resolution: [Refund / Exchange for Size ___ / Exchange for Product ___] Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Damaged or Defective Items

If your activewear arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage or defect
  • We’ll arrange for a free return and replacement

Final Sale Items

Occasionally, we may offer final sale items that are not eligible for return or exchange. These will be clearly marked on the product page.

Need Help?

Our Virginia Beach customer service team is available Monday-Friday, 9AM-5PM EST to assist with any questions about returns or exchanges. Contact us at [email protected].

This policy was last updated on [Insert Date] and applies to all orders shipped to countries we serve (excluding some Asian countries and remote areas).