Welcome to Nicestyle Shop’s FAQ section! We’re here to help you with any questions about our premium women’s activewear, shipping, returns, and more. Our goal is to support your active lifestyle with confidence and style.
About Our Products
What types of activewear do you offer?
We specialize in high-quality women’s activewear designed for performance and style. Our collection includes:
- Activewear sets
- Jackets & Vests
- Pants & Capris
- Shorts
- Swimwear
- Tops
- Underwear, Bras & Base Layers
How do I choose the right size?
We provide detailed size charts for each product to help you find your perfect fit. Look for the “Size Guide” link on each product page. If you’re between sizes or need personalized advice, our Virginia Beach team is happy to help at [email protected].
Are your products suitable for specific activities?
Absolutely! Our performance-driven apparel is designed for various activities:
- High-intensity workouts
- Yoga and pilates
- Running and hiking
- Swimming and beach activities
- Everyday active wear
Ordering & Account
How do I place an order?
Ordering is simple:
- Browse our collections and select your items
- Add items to your cart
- Proceed to checkout
- Enter your shipping information
- Select your preferred shipping method
- Complete payment
- You’ll receive an order confirmation email
Can I modify or cancel my order after placing it?
We process orders quickly to get your activewear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to:
- Track your orders
- Save your shipping information for faster checkout
- View your order history
- Save items to your wishlist
Shipping & Delivery
Where do you ship?
We proudly ship worldwide to support active women across the globe! However, we currently cannot ship to some Asian countries and remote areas due to logistical constraints. If you’re unsure about delivery to your location, feel free to contact us before placing your order.
What shipping options do you offer?
We offer two convenient shipping options tailored to your needs:
- Standard Shipping ($12.95 USD)
- 10-15 business days after dispatch
- Shipped via DHL or FedEx
- Tracking included
- Ideal for time-sensitive purchases
- Free Shipping
- 15-25 business days after dispatch
- Available for orders over $50
- Shipped via EMS
- Basic tracking available
How long does order processing take?
Our Virginia Beach team processes orders within 1-2 business days (excluding weekends and holidays). For even faster processing, place your order before 12 PM EST for same-day processing on business days.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking details. For Standard Shipping (DHL/FedEx), you’ll get comprehensive tracking. For Free Shipping (EMS), basic tracking is available. If you have any questions about your shipment, our team is ready to assist.
Returns & Exchanges
What is your return policy?
We stand behind our products with a customer-first 15-day return policy from the date of delivery. If anything isn’t perfect, simply contact us at [email protected] to initiate a return. Items must be unworn, unwashed, and in original condition with tags attached.
How do I return an item?
To return an item:
- Contact us within 15 days of delivery at [email protected]
- We’ll provide return instructions and authorization
- Package the item securely with original tags attached
- Ship the return to our Virginia Beach address
- Once received and inspected, we’ll process your refund
Can I exchange an item for a different size or color?
We currently don’t offer direct exchanges. For a different size or color, we recommend placing a new order and returning the original item following our return process. This ensures you get the correct item as quickly as possible.
Payments
What payment methods do you accept?
We accept the following secure payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption and secure payment gateways to protect your information. You can shop with confidence knowing your transaction is safe and secure.
Why was my payment declined?
Payment declines can happen for several reasons:
- Insufficient funds
- Incorrect billing information
- Bank security measures
- International transaction restrictions
Contact & Support
How can I contact customer service?
Our Virginia Beach-based team is ready to help with any questions or concerns. You can reach us at:
- Email: [email protected]
- Mailing Address: 4644 Allison Avenue, Virginia Beach, US 23452
Do you have a physical store?
Currently, Nicestyle Shop operates exclusively online at nicestylewear.com. This allows us to focus on delivering premium activewear worldwide while keeping our prices competitive. All orders ship from our Virginia Beach headquarters.
Thank you for choosing Nicestyle Shop for your activewear needs! We’re committed to supporting your active lifestyle with high-quality apparel and exceptional service. If you have any questions not covered here, don’t hesitate to reach out to our friendly team.